Which communication skill is emphasized in the implementation phase?

• A. Rigid scripted questioning only.
• B. Minimal eye contact and silence.
• C. Uses sophisticated and holistic verbal and non-verbal communication skills, including active listening, relevant language, and focused questioning.
• D. Avoids feedback to the client.

Answer: (C)

In the implementation phase, what matters most is using rich, person-centered communication that engages the client on multiple levels. This means combining verbal and nonverbal skills—active listening, appropriate eye contact, supportive body language, and tone—with language that is clear, relevant to the client’s situation, and free of jargon. Focused questioning helps you gather essential information and clarify goals, while active listening ensures you accurately understand the client’s values, concerns, and barriers, enabling you to tailor the plan and reinforce progress. This holistic approach builds trust, supports motivation, and facilitates adherence to the plan.

Rigid scripted questioning can feel impersonal and may miss the client’s unique needs. Minimal eye contact and silence undermine rapport and may hinder the client’s willingness to share. Avoiding feedback breaks the loop of communication needed to adjust the approach and celebrate progress.